Your privacy matters to us. This Privacy Policy explains exactly what personal data qqaxio collects from members across Indonesia, how that data is used, who it may be shared with, and what rights you hold over your own information.
All personal data stored by qqaxio is protected with 256-bit TLS encryption and access-controlled server environments that meet international security standards.
Members have the right to access, correct, and request deletion of their personal data at any time by contacting our support team — no complicated processes required.
qqaxio does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the platform experience.
We use cookies and similar tracking technologies solely for platform functionality, session management, and aggregate analytics. No behavioral advertising cookies are deployed.
We collect only the personal data that is strictly necessary to provide our services, comply with legal obligations, and protect the safety of all platform members.
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable regulations. Clear deletion timelines apply.
1.1 Scope. This Privacy Policy applies to all personal data processed by qqaxio in connection with the operation of the Platform, including data collected during account registration, identity verification (KYC), financial transactions, customer support interactions, and general Platform usage by residents of Indonesia and other jurisdictions where the Platform is accessible.
1.2 Data Controller. For the purposes of this Privacy Policy, qqaxio acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Our contact details for all privacy-related matters are provided in Section 13 of this Policy.
1.3 Consent. By creating a qqaxio account, you expressly consent to the collection and processing of your personal data in the manner described in this Privacy Policy. Where specific processing activities require separate consent (for example, optional marketing communications), we will seek that consent independently at the relevant point of interaction.
1.4 Age Requirement. qqaxio is an adult-only platform. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data promptly and close the associated account.
2.1 Categories of Personal Data. qqaxio collects the following categories of personal data from its members and platform visitors:
2.2 Sensitive Data. qqaxio does not intentionally collect sensitive personal data categories (such as racial origin, political opinions, religious beliefs, or health data) beyond what is inherent in the KYC verification process (e.g., national ID data which may reflect religion or ethnicity in Indonesian KTP documents). Such data is processed solely for identity verification purposes and is not used for any other purpose.
3.1 Direct Collection. The majority of personal data qqaxio holds is provided directly by Members through the following interactions:
3.2 Automated Collection. When you access and use the qqaxio Platform, we automatically collect certain technical and usage data through cookies, server logs, and similar technologies. This automated data collection is necessary for the secure operation of the Platform and to detect fraudulent activity. See Section 6 for a full description of our cookie practices.
3.3 Third-Party Sources. In limited circumstances, qqaxio may receive personal data from trusted third parties, including:
4.1 Primary Purposes. qqaxio processes your personal data for the following primary purposes, each supported by a lawful basis:
4.2 Secondary Purposes. With your separately obtained consent, qqaxio may also process your contact data for the following secondary purposes:
4.3 Withdrawal of Consent. Where processing is based on your consent, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
5.1 General Principle. qqaxio does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only where necessary to operate the Platform, comply with legal obligations, or protect our legitimate interests.
5.2 Categories of Recipients. Your personal data may be shared with the following categories of third parties:
5.3 Data Processing Agreements. All third-party service providers that process personal data on qqaxio's behalf are required to execute data processing agreements that bind them to process your data only in accordance with our instructions and in compliance with applicable data protection standards.
5.4 International Transfers. Some of qqaxio's third-party service providers may be located outside of Indonesia. Where personal data is transferred internationally, qqaxio ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that applied within Indonesia.
6.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device, remember your preferences, and maintain your session state across pages. qqaxio uses cookies and similar technologies (including local storage and session storage) to operate the Platform effectively.
6.2 Types of Cookies We Use. qqaxio employs the following categories of cookies:
6.3 Managing Cookies. You may control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your qqaxio account and using core Platform features. Disabling functional or analytics cookies will not affect your ability to access games or manage your account.
6.4 Cookie Retention. Session cookies are deleted automatically when you close your browser. Persistent functional cookies are retained for a maximum of 12 months, after which they are deleted and, if applicable, renewed upon your next visit.
7.1 Security Measures. qqaxio implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
7.2 Member Responsibilities. While qqaxio takes all reasonable steps to protect your data, you also have an important role in keeping your account secure. You must:
7.3 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, qqaxio will notify affected Members without undue delay and will take all appropriate remedial action. We will also report such breaches to the relevant regulatory authority as required by applicable law.
8.1 Retention Principles. qqaxio retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymized.
8.2 Retention Periods. The following standard retention periods apply to the main categories of personal data held by qqaxio:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years after closure | Legal / AML compliance |
| KYC Documents | Duration of membership + 5 years after closure | Regulatory requirement |
| Financial Transaction Records | Duration of membership + 7 years after closure | Tax and AML compliance |
| Customer Support Records | 3 years from last interaction | Dispute resolution |
| Technical / Log Data | 13 months from collection | Security monitoring |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Consent management |
8.3 Extended Retention. Where qqaxio is required to retain personal data beyond standard periods due to an active legal dispute, regulatory investigation, or court order, retention will be extended for the duration of that requirement. Affected Members will be informed where legally permissible.
9.1 Summary of Rights. As a qqaxio Member, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team as described in Section 13:
| Right | What It Means |
|---|---|
| Right of Access | Request a copy of all personal data qqaxio holds about you, together with information about how it is processed. |
| Right to Rectification | Request correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. |
| Right to Restriction | Request that we restrict the processing of your data in certain circumstances, for example while a dispute is being resolved. |
| Right to Data Portability | Request a machine-readable copy of the personal data you have provided to us, for the purpose of transferring it to another service provider. |
| Right to Object | Object to the processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes. |
| Right to Withdraw Consent | Withdraw any previously given consent to data processing at any time. Withdrawal does not affect processing that occurred prior to withdrawal. |
9.2 Exercising Your Rights. To exercise any of the rights listed above, please submit a written request to our support team at [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 72 hours and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, with prior notification to you.
9.3 Identity Verification for Rights Requests. For the protection of all Members, qqaxio will require you to verify your identity before processing any data rights request. This is to ensure that we do not disclose or delete personal data belonging to another person in response to an unauthorized request.
10.1 Strict 21+ Policy. qqaxio operates exclusively as an adult platform. We do not permit persons under the age of 21 to register or use the Platform, and we do not knowingly collect personal data from individuals under 21 years of age.
10.2 Discovery of Minor's Data. If qqaxio discovers or is notified that personal data belonging to a person under 21 has been submitted — whether by that person directly or by a third party on their behalf — we will immediately:
10.3 Parental Responsibility. If you are a parent or guardian and believe that your child (under 21) has registered on qqaxio without your knowledge, please contact us immediately at [email protected]. We will treat such reports as high priority and respond within 24 hours.
11.1 Game Providers. The qqaxio Platform integrates game content from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you play games hosted by these providers, limited session and gameplay data may be processed by the relevant studio's systems in order to deliver the game and calculate outcomes. Each provider maintains its own privacy and security standards; qqaxio selects providers that meet internationally recognized security certifications.
11.2 Payment Gateways. Transactions on qqaxio are processed through integrations with Indonesian banking infrastructure and e-wallet platforms. When you initiate a transaction, relevant financial data is transmitted to the applicable payment service provider (e.g., BCA, BRI, OVO, GoPay). Those providers' own privacy policies govern their handling of your financial data beyond what is necessary to execute the transaction on qqaxio's behalf.
11.3 No Liability for Third-Party Practices. qqaxio is not responsible for the privacy or data security practices of third-party service providers operating under their own independent privacy policies. We encourage Members to review the privacy policies of any third-party service they interact with in connection with their use of qqaxio.
12.1 Right to Update. qqaxio reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The effective date of the most recent revision is displayed at the top of this page.
12.2 Notification of Material Changes. Where an update to this Privacy Policy involves a material change to how we process your personal data — particularly changes that may affect your rights or require fresh consent — qqaxio will notify you via your registered email address at least 14 days before the revised policy takes effect.
12.3 Continued Use. Your continued use of the qqaxio Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any revision, you should cease using the Platform and contact us to close your account and arrange withdrawal of any remaining balance.
12.4 Archived Versions. Previous versions of this Privacy Policy are available upon request by contacting our support team. This ensures full transparency regarding the evolution of our data processing practices over time.
13.1 Privacy Inquiries. For any questions, concerns, or requests relating to this Privacy Policy or the way qqaxio handles your personal data, please reach out to our dedicated support team through the channels below:
13.2 Formal Complaints. If you are not satisfied with qqaxio's response to a privacy inquiry or data rights request, you have the right to escalate the matter to the relevant data protection or consumer protection authority in your jurisdiction. qqaxio will cooperate fully with any such authority in the investigation of a complaint.
Our support team is available around the clock to address any privacy concern. You can also review our Terms & Conditions or visit the FAQ for more information.